How Can We Help?
Our support team is here to assist you with any questions or issues
Common Issues & Solutions
Not receiving SMS responses?
- Ensure your phone number is verified in your dashboard
- Check if you have searches remaining (trial users)
- Verify your phone can receive SMS from short codes
- Text "STATUS" to check your account status
Account or login issues?
- Use the username and password you created during signup
- If you forgot your password, contact support
- Ensure cookies are enabled in your browser
- Try clearing your browser cache
Billing or subscription questions?
- View your subscription status in the dashboard
- Premium plans auto-renew unless cancelled
- Cancel anytime through your dashboard
- Contact support for refund requests
SMS commands not working?
- Commands are case-insensitive (HELP = help)
- Send commands as single words without quotes
- Available commands: HELP, STATUS, SUPPORT, UPGRADE, STOP
- Everything else is treated as a search query
Send Us a Message
For non-urgent inquiries, you can also reach us through this form
Service Status
✅
All Systems Operational
SpuddySearch is running smoothly. Response times are normal.
Last updated: Real-time